Refund policy

Return & Exchange Policy

At Latoya’s Exquisite Jewelry, we want you to love your purchase. Please review our policy carefully before placing your order.

No Refunds — Exchanges & Store Credit Only

All sales are final and we do not offer refunds. Eligible items may be exchanged or returned for store credit within 14 days of delivery.

To be eligible, your item must be:

- Unworn and unused
- In the same condition in which it was received
- Free from damage, scratches, alterations, or signs of wear.
- In its original packaging
- Accompanied by proof of purchase

Items that do not meet these requirements may not be accepted.

Starting an Exchange

To request an exchange or store credit, please contact us at hello@latoyasexquisite.com within 14 days of receiving your order.

Please do not send merchandise back without first contacting us. Unauthorized returns may not be accepted.

Once your exchange request is approved, we will provide instructions for returning your item.

Customers are responsible for return shipping costs for regular exchanges unless the item received was damaged, defective, or incorrect.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If your jewelry arrives damaged or defective, or you receive the wrong item, contact us as soon as possible at hello@latoyasexquisite.com and include your order number and clear photos of the item and packaging.

Once the issue has been reviewed, we will work with you to provide an appropriate replacement or other resolution at no additional shipping cost to you.

Non-Exchangeable & Final-Sale Items

For hygiene and safety reasons, earrings are final sale and cannot be exchanged once delivered, except if they arrive damaged, defective, or incorrect.

The following are also final sale:

- Personalized or customized jewelry
- Gift cards
- Items specifically marked Final Sale
- Items that have been worn, used, altered, or damaged after delivery

Store Credit

If store credit is approved, it will be issued for the eligible merchandise value of the returned item. Original shipping charges are not included in store credit unless the return is due to an error on our part.

Store credit cannot be redeemed for cash.

Shipping

Original shipping charges are non-refundable.

Customers are responsible for shipping costs associated with regular exchanges. Latoya’s Exquisite Jewelry will cover reasonable return/replacement shipping costs when we confirm that an item arrived damaged, defective, or incorrect.

Order Cancellations

Orders begin processing shortly after they are placed. We cannot guarantee that an order can be canceled or changed once processing has begun.

Please contact hello@latoyasexquisite.com as soon as possible if you need assistance with an order.

Questions

If you have any questions regarding an exchange, store credit, or an issue with your order, please contact:

Latoya’s Exquisite Jewelry
hello@latoyasexquisite.com

This policy does not limit any rights or remedies that may be available to customers under applicable consumer-protection laws.