Shipping policy

SHIPPING POLICY

Effective Date: August 23, 2026

Thank you for shopping with Latoya’s Exquisite Jewelry. We carefully prepare and package each order to ensure your jewelry arrives safely.

ORDER PROCESSING

Orders are typically processed within 2–5 business days, excluding weekends and holidays.

Processing time is separate from shipping/transit time.

During holidays, sales, new product launches, or periods of high order volume, processing may take longer. If there is a significant delay with your order, we will make reasonable efforts to contact you using the information provided at checkout.

SHIPPING RATES

Shipping charges, when applicable, are calculated and displayed at checkout before your purchase is completed.

Any free-shipping promotions will be subject to the terms stated at the time of the promotion.

SHIPPING & DELIVERY TIMES

Estimated delivery times will depend on the shipping method and destination selected at checkout.

Delivery dates and transit times provided by Latoya’s Exquisite Jewelry or the shipping carrier are estimates and are not guaranteed.

Once an order has been transferred to the shipping carrier, delivery may be affected by circumstances outside our control, including weather, carrier delays, holidays, service interruptions, or other unforeseen circumstances.

ORDER TRACKING

When tracking is available, you will receive tracking information at the email address or contact method provided during checkout once your order has shipped.

Please allow time for the carrier to update tracking information after your shipping confirmation is received.

SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your shipping information carefully before submitting your order.

If you notice an error in your shipping address, contact us at hello@latoyasexquisite.com as soon as possible.

We cannot guarantee that an address can be changed once an order has been processed or shipped.

Additional shipping charges resulting from an incorrect or incomplete address provided by the customer may be the customer's responsibility, where permitted by law.

LOST, DAMAGED OR MISSING ORDERS

If your order arrives damaged, contains an incorrect item, or appears to be missing merchandise, please contact us as soon as possible at hello@latoyasexquisite.com.

Please include your order number and, when applicable, photographs of the item and packaging so that we can review the issue.

If tracking indicates that an order was delivered but you cannot locate it, please check the delivery area, household members, neighbors where appropriate, and the shipping carrier.

If you still cannot locate your package, contact us so we can assist you with determining the appropriate next steps.

Nothing in this policy limits any rights or remedies available to customers under applicable law.

INTERNATIONAL SHIPPING

International shipping availability, rates, and eligible destinations, if offered, will be displayed at checkout.

International customers may be responsible for customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country. These charges are generally not included in the purchase or shipping price unless expressly stated otherwise.

Latoya’s Exquisite Jewelry is not responsible for customs-processing delays.

RETURNS & EXCHANGES

Shipping-related requests for exchanges are governed by our Return & Exchange Policy.

Except where otherwise required by law, all sales are final and refunds are not offered for change-of-mind purchases. Eligible merchandise may qualify for an exchange or store credit within 14 days of delivery in accordance with our Return & Exchange Policy.

For questions regarding shipping or an existing order, please contact:

Latoya’s Exquisite Jewelry
Email: hello@latoyasexquisite.com